wins77 Privacy Policy

This page describes what we collect when you use wins77 and how we keep that data protected. We take your privacy seriously and handle your information according to applicable data-protection regulations. Our commitment is to be transparent about what data we gather, why we need it, and how we use it.

When you create an account on wins77, sign in, make a deposit via DANA or e-wallet, place a bet on Liga 1 or Piala AFF, or withdraw your balance, we collect and process personal information. This is necessary to verify your identity, prevent fraud, comply with financial regulations, and deliver our services where local law permits.

Our services are available only where applicable law permits. You are responsible for verifying that your use of wins77 complies with your jurisdiction's regulations.

What Data We Collect

We collect information you provide directly: your full name, date of birth, email address, phone number, and government ID (KTP or passport). We also collect payment information related to your deposits and withdrawals—the payment method used (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), transaction amounts, dates, and times.

We collect information about your activity on wins77: which games you play, your bets and wagers on Liga 1 or Piala AFF matches, your roulette spins, your slot-game sessions, and your account balance history. We also collect technical information: your IP address, browser type, device type, operating system, and your access logs.

How We Use Your Data

We use your personal information to verify your identity and prevent fraud. Before your first withdrawal, we require you to upload your government ID and proof of payment-method ownership. Our compliance team reviews these documents to ensure you are who you claim to be and to meet regulatory obligations (know-your-customer, or KYC, requirements).

We use your data to process your deposits and withdrawals. When you fund your account via online payment transfer or e-wallet, we pass your information to the payment processor so they can route the funds correctly. Similarly, when you request a withdrawal, we share your details with the bank or payment provider to ensure the funds reach the correct account.

We use your activity data to detect suspicious behavior and prevent fraud. We monitor for unusual patterns—such as rapid repeated login attempts, bets placed from multiple locations within seconds, or withdrawals to different accounts—and investigate as needed. We also use your data to comply with anti-money-laundering (AML) regulations and report to financial authorities where required by law.

Third-Party Processors and Data Sharing

We share your data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet operators) to enable deposits and withdrawals. We also share data with our live-dealer studio operators so they can verify your account and stream games to you securely.

Our servers and databases may sit outside your jurisdiction, potentially in multiple countries. When you use wins77, your data may be stored, processed, or transferred across borders. We take steps to protect your data during these transfers, including encryption and secure protocols, but we cannot guarantee absolute protection across all jurisdictions.

We do not sell your personal information to third parties for marketing purposes. We may share anonymized, aggregate data (e.g., "our users from Jakarta played an average of X sessions per week") with our business partners to improve our services, but we do not disclose your individual identity or specific details.

Cookies and Tracking

Our wins77 platform uses cookies and similar tracking technologies to remember your login status, track your preferences, and analyze how you use our site. Cookies are small files stored on your device. We use them for functional purposes (keeping you logged in), analytics (understanding which games are most popular), and fraud prevention (detecting repeated login attempts from the same IP).

Most browsers allow you to disable cookies, but doing so may prevent wins77 from functioning correctly. You can also clear your cookies manually at any time. We recommend leaving cookies enabled for the best wins77 experience.

Your Rights and Data Requests

You have the right to access the personal data we hold about you. To request your data, contact our support team through your wins77 account dashboard or email the address provided in the Contact section below. We will provide a copy of your data in a readable format within a reasonable timeframe (typically 10–30 business days, depending on jurisdiction).

You have the right to correct inaccurate information. If your email address, phone number, or payment details have changed, update them in your account settings. If you cannot update the information yourself, contact our support team.

You have the right to request deletion of your account and associated data. Note that we may retain some data for legal, regulatory, or fraud-prevention purposes even after deletion. Contact our support team to initiate an account closure request.

Data Retention

We retain your personal information as long as your account is active. After you close your account, we retain your data for a period determined by applicable law—typically 5–7 years for financial and tax purposes. We also retain transaction records for anti-money-laundering compliance.

Your account activity (bets, wins, losses, session logs) may be retained indefinitely for dispute resolution and regulatory compliance. If you request data deletion, we will remove your personal information but may retain anonymized transaction records.

Security Measures

We protect your data using encryption (SSL/TLS protocols), secure servers, and access controls. Only authorized personnel can access your personal information, and they are required to keep it confidential. We regularly audit our systems and conduct security reviews to identify and address vulnerabilities.

We strongly recommend enabling two-factor authentication (2FA) on your wins77 account. With 2FA, any withdrawal or sensitive account change requires a second confirmation, protecting your account even if someone obtains your password.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on our wins77 platform. Your continued use of wins77 after such updates constitutes your acceptance of the revised policy.

If you have questions about this privacy policy, your data, or how we handle your information, contact our support team through your wins77 account or via email. Our team is available during business hours and will respond to your inquiry within 5 business days. We operate across Jakarta, Surabaya, Bandung, and Medan and support English-language inquiries.

Our services are available only where local law permits. You are responsible for verifying that your access to and use of wins77 comply with your jurisdiction's data-protection and gaming regulations. For questions about your rights under local data-protection law, consult your local regulatory authority or a legal advisor.